Shipping policy

Shipping policy

DVL Pet Essentials works with fulfillment suppliers that ship orders directly to customers. Products in one order may arrive separately, with different tracking numbers and delivery dates.

Available shipping destinations, shipping methods, and charges are presented at checkout. Please review the total before paying. Processing and transit times can vary by item, supplier, destination, and carrier. Any shipping or delivery estimate provided with a product or order applies to that item; an estimate is not a guaranteed delivery date unless expressly stated.

We will provide tracking information when it becomes available. Tracking may take time to update after a carrier receives a package.

If we cannot ship within the timeframe stated when you ordered, we will notify you, provide a revised estimate when available, and explain your cancellation and refund options. We will obtain consent to delays where required and provide refunds as required by applicable law. Supplier or carrier delays do not remove your statutory rights.

Please check your shipping address before submitting your order. Contact us immediately through https://dvlpetessentials.com/pages/contact if it needs correction. Changes may not be possible after fulfillment begins.

For missing, damaged, or incorrectly delivered packages, contact us with your order number. We will investigate with the supplier or carrier and arrange an appropriate resolution. Please retain packaging and photos of damage when possible. A tracking status alone does not remove any rights you have under applicable law.